Offering Remote Assistance in Vista is a bit different these days. Use "msra /expert" to offer support for an end user. You can create a desktop shortcut or run it from the command line. There are some permissions that need to be taken in account before you'll be able to connect which can be done on the local computer or via Group Policy in a domain environment. For instance, take a look at the MyComputer>System Properties>Remote... It's also quite easy to create an AD Group called "RemoteAdmins" and add them to the Computer Configuration>Admin Templates>System>Remote Assistance>Offer Remote Assistance>Helpers Area.
I stumbled across this while playing around with Remote Assistance Offers in Vista. Some of this wording may not be right but if you've gotten this far, I shouldn't need to explain.
Check out this MS article if you have troubles connecting to XP machines.
Tuesday, November 4, 2008
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